UKKI Autotech Private Limited ("UKKI") has appointed a Grievance Officer under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023. This notice explains how to raise a complaint and what to expect.
01.How to raise a complaint
Use Help in the UKKI app or website to raise a ticket, which lets us see the deal or listing concerned. You can also write to the Grievance Officer by email at grievance@ukki.in, or by post to the Grievance Officer, UKKI Autotech Private Limited, at its registered office in Chennai, Tamil Nadu. Please include your registered mobile number, the deal or listing reference if there is one, what happened and what you would like us to do.
02.What you can complain about
Anything about UKKI's service, including a listing, an inspection report, a deal, a payment, refund or payout, the conduct of a UKKI partner, content you believe is unlawful, or how we handle your personal data.
03.Acknowledgement
We will acknowledge your complaint within 24 hours of receiving it and give you a reference number.
04.Resolution
We will resolve your complaint, or tell you clearly why we cannot, within 15 days of receiving it. A request to remove content that is unlawful or that exposes another person's private information is acted on within the shorter periods the law requires.
05.Escalation
If you are not satisfied with our response, you may escalate it to the Grievance Officer by replying to it. You may also approach the consumer commission with jurisdiction under the Consumer Protection Act, 2019, the National Consumer Helpline on 1915, or, for a complaint about your personal data, the Data Protection Board of India.
06.Grievance Officer
Grievance Officer, UKKI Autotech Private Limited, Chennai, Tamil Nadu. Email: grievance@ukki.in. Available Monday to Saturday, 10:00 to 18:00 IST, except public holidays.